• These Ray-Mont Logistics Service Terms and Conditions apply when Ray- Mont Logistics International, Ray-Mont Logistics Canada and/or Ray-Mont Logistics America (collectively herein, the “Company”) provides a service for a customer (“Customer”).
  • The Customer (which term shall include the party instructing the Company, together with the owner of or any party entitled to delivery of or possession of goods or any person asserting a right in respect of same) acknowledges that these Service Terms and Conditions govern the relationship between it and the Company.
  • Any reference to “goods” in these Service Terms and Conditions relates to any cargo, product or material in respect of which the Company provides a service for a Customer.
  • The Company is a member of the Canadian International Freight Forwarders Association (“CIFFA”). CIFFA has published “Standard Trading Conditions” which can be viewed on its web site (www.ciffa.com) and which can be viewed by clicking here. A copy of the CIFFA Standard Trading Conditions can be available to Customer by an email request to info@ray-mont.com.
  • The CIFFA Standard Trading Conditions are incorporated into and form a part of these Terms and Conditions as though they are herein reproduced in full. It is important that the Customer review and be familiar with the CIFFA Standard Trading Conditions.
  • In the event that there is any inconsistency or conflict between these Service Terms and Conditions and the CIFFA Standard Trading Conditions, the former will govern to the extent of any such inconsistency or conflict.
  • Without limitation to paragraph 1 above, these Service Terms and Conditions apply to the following services offered by the Company:

    Terminal Operations including:

    • the transloading of goods
    • the packaging of goods
    • the handling of goods
    • the storage of cargo
    • dray transportation of goods from after transloading to a port facility

    On Demand Services including:

    • as referenced in Ray Mont “On Demand Services Tariff” available here, and which can be made available to Customer by an email request to (info@ray-mont.com);
    • dray transportation of goods from after transloading to a port facility

    Ocean Freight Forwarding including:

    • booking ocean carriage for goods and related logistics.
  • Absent special arrangement in writing Customer acknowledges that Sections 7 and 8 of the CIFFA Standard Trading Conditions will apply and extend to the delivery of goods to a Company terminal location where any service is to be provided by the Company. In this regard Customer will be responsible for:
    • the proper and sufficient instruction and selection of such carrier engaged by it;
    • the proper and sufficient preparation, packing, loading and stowage of goods onto the carriage conveyance for delivery to the Company, and
    • the proper and accurate weighment of goods. The Customer further undertakes to provide independent confirmation of such particulars on
    • the request of the Company.
  • The Company offers “full value, all risk” insurance (the “Ray-Mont Insurance Solution” ™) which is available to the Customer for goods for which the Company provides services. This insurance coverage, and applicable charges are set forth at www.Ray-Mont.com under the “Insurance” menu. Notwithstanding paragraph 13(A) in the CIFFA Standard Trading Conditions the Customer will be deemed to have agreed to purchase the Ray-Mont Insurance Solution coverage and to pay the applicable charge unless it elects to not do so in accordance with the “opt-out” feature in the Insurance menu.
  • In any event of the foregoing where the Company provides a service as a “principal” (as that term is defined in Section 1 in the CIFFA Standard Trading Conditions), to the extent not being in conflict with any provision herein the Company assumes liability for goods only for that period of time following their physical receipt by and for as long as they remain in the actual care and possession of the Company. During this period of time the rights and obligations of the Company will be governed by these Terms and Conditions subject to:
    • any special conditions contained in any transport or storage document as may be issued by it, and/or
    • any terms and conditions as may be deemed to apply to the service pursuant to the laws of the place where the service is being provided.
  • The Company will only be liable as a principal under paragraph 10 above to the same extent as any third party who performs the service, as may be limited by the conditions on what that party customarily offers its services.
  • Notwithstanding anything herein or in the CIFFA Standard Trading Conditions, in no event with the Company be liable or responsible for loss, damage and/or expense directly or indirectly arising from: (i) the natural loss of weight of goods, (ii) inherent vice, (iii) any shortage, loss and/or damage arising from the  nature of and/or handling of any packaging (including bags of any sort) in which goods were delivered into the possession of the Company including, without limitation, ripped, burst, leaking or torn bags, (iv) Act of God, (v) the Queen’s or public enemies, (vi) riots or strikes, (vii) authority of law, or quarantine claims, (viii) act of the Customer or any third party engaged on its behalf to handle goods, in the nature of accessorial charges, demurrage or detention connection with the carriage of any goods.
  • Notification of Claims
  • Limitation of Liability
  • Notifaction of Claims: . The final statement of the claim must be filed within nine months after the date of shipment, together with a copy of the paid freight bill.