TERMS & CONDITIONS

RAY-MONT LOGISTICS TERMS AND CONDITIONS

  • These Ray-Mont Logistics Service Terms and Conditions apply when Ray-Mont Logistics International and any subsidiaries and related companies (collectively herein, the “Company”) provides a service for a customer (“Customer”).
  • The Customer (which term shall include the party instructing the Company, together with the owner of or any party entitled to delivery of or possession of goods or any person asserting a right in respect of same) acknowledges that these Service Terms and Conditions govern the relationship between it and the Company.
  • Any reference to “goods” in these Service Terms and Conditions relates to any cargo, product or material in respect of which the Company provides a service for a Customer.
  • The Company is a member of the Canadian International Freight Forwarders Association (“CIFFA”).  CIFFA has published “Standard Trading Conditions” which can be viewed on its web site (www.ciffa.com) and which can be viewed by clicking here. A copy of the CIFFA Standard Trading Conditions can be available to Customer by an email request to info@ray-mont.com.
  • The CIFFA Standard Trading Conditions are incorporated into and form a part of these Terms and Conditions as though they are herein reproduced in full.  It is important that the Customer review and be familiar with the CIFFA Standard Trading Conditions.  Subject to the terms set forth herein, the CIFFA Standard Trading Conditions apply to all services provided by the Company.
  • In the event that there is any inconsistency or conflict between these Service Terms and Conditions and the CIFFA Standard Trading Conditions, the former will govern to the extent of any such inconsistency or conflict.
  • Without limitation to paragraph 1 above, these Service Terms and Conditions apply to the following services offered by the Company:

Terminal Operations including:

  • the transloading of goods
  • the packaging of goods
  • the handling of goods
  • the storage of cargo
  • dray transportation of goods from after transloading to a port facility

On Demand Services including:

  • as referenced in Ray Mont “On Demand Services Tariff” available here, and which can      be made available to Customer by an email request to (info@ray-mont.com).
  • dray transportation of goods from after transloading to a port facility

Ocean Freight Forwarding including:

  • booking ocean carriage for goods and related logistics.
  • Absent special arrangement in writing Customer acknowledges that Sections 7 and 8 of the CIFFA Standard Trading Conditions will apply and extend to the delivery of goods to a Company terminal location where any service is to be provided by the Company. In this regard Customer will be responsible for:
    • the proper and sufficient instruction and selection of such carrier engaged by it;
    • the proper and sufficient preparation, packing, loading and stowage of goods onto the carriage conveyance for delivery to the Company, and
    • the proper and accurate weighment of goods. The Customer further undertakes to provide independent confirmation of such particulars on the request of the Company.
  • The Company offers “full value, all risk” insurance (the “Ray-Mont Insurance Solution” ™) which is available to the Customer for goods for which the Company provides services. This insurance coverage, and applicable charges are set forth at www.Ray-Mont.com under the “Insurance” menu. Notwithstanding paragraph 13(A) in the CIFFA Standard Trading Conditions the Customer will be deemed to have agreed to purchase the Ray-Mont Insurance Solution coverage and to pay the applicable charge unless it elects to not do so in accordance with the “opt-out” feature in the Insurance menu.
  • In any event of the foregoing where the Company provides a service as a “principal” (as explained in Section 1 in the CIFFA Standard Trading Conditions), to the extent not being in conflict with any provision herein the Company assumes liability for goods only for that period of time following their physical receipt by and for as long as they remain in the actual care and possession of the Company. During this period of time the rights and obligations of the Company will be governed by these Terms and Conditions subject to:
    • any special conditions contained in any transport or storage document as may be issued by it, and/or
    • any terms and conditions as may be deemed to apply to the service pursuant to the laws of the place where the service is being provided.
  • The Company will only be responsible as a principal under paragraph 9 above to the same extent as any third party who performs the service, as may be limited by the conditions on what that party customarily offers its services.
  •  Notwithstanding anything herein or in the CIFFA Standard Trading Conditions, in no event with the Company be liable or responsible for loss, damage and/or expense directly or indirectly arising from: (i) the natural loss of weight of goods, (ii) inherent vice, (iii) any shortage, loss and/or damage arising from the nature of and/or handling of any packaging (including bags of any sort) in which goods were delivered into the possession of the Company including, without limitation, ripped, burst, leaking or torn bags, (iv) Act of God, (v) the Queen’s or public enemies, (vi) riots or strikes, (vii) authority of law, or quarantine claims, (viii) act of the Customer or any third party engaged on its behalf to handle goods,  in the nature of accessorial charges, demurrage or detention connection with the carriage of any goods.

Empty Bag 

  • Ray-Mont requires 48-hour notice for empty bag shipments to its terminals. Provide bag details, including quantity and a photo if possible.
  • Ray-Mont will retain bags for a maximum of 180 days. Beyond the 6-month period, options for removal will be communicated, including applying them to an upcoming order, arranging a pickup with reservation, or discarding them with possible charges. In the absence of a plan of action or agreement at this juncture, the bags will be discarded without further consent.
  • At Ray-Mont, there is no on-site warehouse; instead, all storage is managed in containers outdoors. Although we conduct routine checks, fluctuations in conditions are inevitable, and we cannot ensure absolute control over these external factors. Therefore, we cannot accept liability for any fluctuations that may impact the storage of empty bags beyond our control.
  • Ray-Mont provides a courtesy Weekly Empty Bag Report however, it is the shipper’s responsibility to monitor their empty bags. Providing precise information, such as quantity and accompanying photos, is crucial. Any inconsistencies should be promptly reported for resolution.

For communication:

Empty Bag Deliveries Notification: Send requests to your Export Logistics Agent with Inventory in copy.

Pickup Requests: Email Inventory@ray-mont.com; reservations required.

Discard Requests: Email Inventory@ray-mont.com; charges may apply.

Report Discrepancies: Notify Inventory@ray-mont.com immediately for investigation.

Cargo Storage

  • All requests for the movement of cargo into storage should be directed to the Export Logistics Agent. Furthermore, the Export Logistics Agent must receive a comprehensive plan of action before cargo arrives, particularly in the event of an unforeseen overage in weight upon arrival. Due to operational constraints, Ray-Mont cannot halt production to wait further instructions. In the absence of such instructions, the cargo will be stored at the shipper’s expense.
  • Ray-Mont will retain your cargo for a maximum of 180 days. Beyond the 6 months, options for removal will be communicated, including applying the cargo to an upcoming order, arranging a pickup with reservation, or discarding it with possible charges. In the absence of a plan of action or agreement at this juncture, the cargo will be discarded without further consent. 
  • At Ray-Mont, there is no on-site warehouse; instead, all storage is managed in containers outdoors. Although we conduct routine checks, fluctuations in conditions are inevitable, and we cannot ensure absolute control over these external factors. Therefore, we cannot accept liability for any fluctuations that may impact cargo storage beyond our control.
  • Ray-Mont provides a courtesy Weekly Cargo Storage Report and grants access to online inventory reporting. Nonetheless, it is the shipper’s obligation to oversee their inventory and ensure all essential actions are taken to remove the cargo from our terminal within the 6-month timeframe. Any discrepancies in reporting should be promptly communicated to us for resolution.
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